Information
Consult Fees 
At Redicare Medical centre patients with a valid Medicare care will be bulk billed for most consultations. Please present your Medicare card at reception on arrival.
Some medical procedures, assessments, reports or home visits may attract a private fee payment – which will be explained at the time of booking or by your doctor in the consultation. Cash, EFTPOS and Credit cards are accepted.
For patients without a Medicare card fees will be charged and payable at the time of consultation. Private fees for standard GP consultation is $60.
Private fee for longer GP consultations and added services like suturing can be advised.
Referrals to other services
Our team of experienced doctors and staff at Redicare Medical Centre are committed to providing comprehensive medical care to the community.
The Doctors regularly engage with local health services and specialists to optimise your care. There may be fees for these services.
Appointments
Longer consultations are available. Please advise the reception staff if you require extra time for your consultation. Emergencies presenting to the clinic will be given priority.
Home Visits
Doctors in our centre are available for house calls for regular patients under certain circumstances. Please see the receptionist or call the Centre to request a home visit.
Telephone Access
Unless it is an emergency, we do not disturb Doctors during their consultations. A message can be taken by reception staff and given to the Doctor for their response.
Recalls/Reminders
The Doctors in this Centre routinely send recalls and reminders to patients by SMS or a posted letter (as appropriate) for follow up consultation and the review of test results. If you do not wish to receive these reminders, please advise your Doctor or reception team.
Test Results, Scripts, Referrals & Other Paperwork
For information security and privacy, your test results are not given out over the telephone. We request that all patients book an appointment to return to the centre to discuss their results with their doctor. You also need to see a doctor to obtain any referrals and repeat scripts as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.
National Healthcare Schemes
This Centre and Doctors who practise from here are involved with the following National Healthcare Schemes:
- E-Health
- National Bowel Cancer Screening Program
- Australian Immunisation Register
Please speak to your GP for further information.
Transfer of patient record
A fee may be charged to cover administrative costs to transfer your medical record.
A copy of your patient record may be requested by your new medical practice and will only be transferred with your signed authorisation.
Patients who require communication services
Telephone interpreter service and other communication support systems are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception.
Patient Feedback
We welcome feedback from patients to help us improve the services at our Centre. We take your concerns and suggestions seriously. Please speak to the Practice Manager or your doctor to discuss your concerns.
We believe that problems are best dealt with within the Medical Centre team, but if you feel the need to discuss a matter further you may also contact the Health Care Complaints Commission on 1300 582 113 or visit https://hcc.vic.gov.au/.
Call Us
03 8311 9606
Email Us
reception@redicaremedical.com.au
Our Location
GP Clinic located in a very convenient location at centre of Caroline springs. Online appointments available.
Suite G.03, Ground Floor, 234-236 Caroline Springs Boulevard, Caroline Springs 3023
Located on the ground floor of the Quest Building, opposite to Police Station. Can be accessed from Caroline Springs Shopping Centre through walkway at the side of ALDI.
Onsite parking available at underground in Quest and off street parking.
